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Refund and Returns Policy

1. Authorization to return any material to Hoists.com. for credit must have prior approval. Approval must come from your assigned return representative. To speak with a Hoists.com representative about an RGA (returned goods authorization) number, please call Hoists.com at 1-877-464-7871

2. The material must be returned to the destination specified by Hoists.com with the RGA number visibly displayed on the outside of the carton. Unauthorized return of material will be refused and if returned without permission the customer will be liable for delivery, storage, and return freight charges.

3. All materials must be returned to Hoists.com. Collect shipments will not be accepted unless specified on the RGA by Hoists.com

4. All returned goods accepted for credit are subject to a handling charge to cover the cost of inspection, testing, and repackaging. Reconditioning costs, if necessary, will be charged. Hoists.com reserves the right to not issue credit for items returned in any condition other than new and unused. Any such item will be returned at the customer’s expense.

5. Engineered products specifically designed for unique applications and not classified as standard products cannot be canceled or returned for credit.

6. The normal restocking charge for all returns is 20% of the value of the returned material plus reconditioning costs if any. Additional restocking charges may apply as set forth by our vendors.

7. Returned goods authorizations are valid for 30 days from the date of issuance.

IMPORTANT NOTE:
In most cases, we will not authorize the return of cut lengths of chain, wire rope, or electrical cable.